Shipping policy

Order Tracking

  • Once your shipping label is created, tracking information will be emailed to you. You can also look up your order on our Tracking Page.
  • Please allow 24 hours for tracking to begin updating. It will only start once the package has been picked up from our warehouse.
  • On some occasions, a package may miss the first pick-up scan and will only update at the first warehouse.
  • If you haven't received any tracking updates within 24 hours, please contact our Support Team.

Order Processing Times

We know your time is valuable.

  • Orders placed M-F before 12 PM PST ship out the same day.
  • Orders placed on weekends and public holidays ship out the next business day.

Shipping Methods and Costs

  • Standard Shipping: All orders ship via USPS Ground Advantage. You can upgrade to Express shipping in the cart.
  • Multiple Orders: If you placed more than one order to the same address in one day, we may combine them into one shipment.
  • Additional Shipping Methods: FedEx Overnight, FedEx Ground, UPS Ground, and USPS Priority are available for faster delivery or carrier preference. Note that FedEx and UPS Ground are not included as free shipping options unless you are located in Southern California.
  • Southern California Customers: Since we ship out of Oxnard, CA, orders typically arrive next day.
  • Digital Downloads: Available immediately after purchase via your order confirmation page or email within a few minutes. Check your Spam folder before contacting support.

International Orders

We ship internationally via UPS. Please note the following before placing an international order:

  • International orders may be subject to import duties, taxes, and customs brokerage fees upon delivery. These charges are the sole responsibility of the recipient and vary by country.
  • These fees are not included in your order total or shipping cost at checkout. Raising Mama is not responsible for any additional charges incurred during customs clearance.
  • International transit times may be longer than anticipated due to customs processing, carrier delays, or other factors outside of our control. We cannot guarantee delivery timeframes for international orders.
  • By placing an international order, you acknowledge and accept responsibility for any applicable duties, taxes, and brokerage fees.

P.O. Boxes, US Territories, APO Addresses:

UPS and FedEx cannot deliver to P.O. Box locations. For the following, we ship via USPS:

  • P.O. Boxes
  • US Territories (including Puerto Rico)
  • APO Addresses

Customer Support

We understand the importance of support and clear communication. If you have any questions about your order, our Support Team is here to help!