Shipping Policy
Order Tracking
- Once your shipping label is created, tracking information will be emailed to you. You can also lookup your order tracking on our Tracking Page.
- Please wait 24 hours for the tracking to begin updating. The tracking will only begin to update once the package has been picked up from the warehouse.
- On some occasions, the package will miss the first pick-up scan and will only receive the next scan at the first warehouse.
- If you have not received any tracking updates within 24 hours of receiving your tracking information, please contact our Support Team.
Order Processing Times
We understand how precious time is for a mother.
- Orders placed M-F before 12 PM PST are shipped out the same day.
- On weekends and public holidays, we take a small break to rejuvenate, ensuring that your orders are handled with fresh energy on the next business day.
Shipping Methods and Costs
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FREE Shipping orders $75+: Orders $75+ have FREE shipping and ship out out same day if ordered by 12pm PST. Orders are shipped out via USPS. You can upgrade to USPS Priority for $10.99.
- Orders <$75 have low-cost, trackable shipping for $6.99 and ship out out same day if ordered by 1pm PST. Orders are shipped out via USPS. You can upgrade to USPS Priority (1-Day for Southern California) for $10.99.
- Multiple Orders: For cost efficiency, if you placed more than one order to the same address in one day, we may combine them and ship via one tracking number.
- Digital Downloads: All digital downloads are available directly after purchase and will either be downloadable directly from the order confirmation page or be emailed to you within a few minutes. Make sure to check your Spam folder first before reaching out to our RM Support team if you haven’t received it.
- Additional Shipping Methods: FedEx Overnight, Fedex Ground, UPS Ground, and USPS First Class and Priority are available for a speedier delivery or due to carrier preference. Please note that Fedex Overnight and FedEx and UPS Ground are not included as free shipping options unless you are located in Southern California.
- Southern California Customers: Since we ship out of Oxnard, CA, these orders will typically arrive next day due to proximity to our warehouse.
P.O. Boxes, US Territories, APO Addresses:
We understand the importance of reaching all our customers, regardless of their location. UPS and FedEx are not able to deliver to P.O. Box locations.
For orders shipping to the following addresses, we use USPS Priority shipping.
- P.O. Boxes
- US territories (including Puerto Rico)
- APO addresses
Tracking Your Order: Keeping You in the Loop
- As soon as your package starts its journey to you, we'll send you a confirmation email with a tracking number. It's our way of keeping you connected to the journey of your order, from our heart to your home.
- You can also visit our Tracking Page here.
Customer Support
We're mothers too, and we understand the importance of support and clear communication.
If you have any questions or just need some reassurance about your order's shipping and delivery, our Customer Support Team is here, ready to listen and help.
Frequently Asked Questions
Do you accept returns?
Yes, we do! Here’s how you can return an item in simple steps:
1. Time Frame: You have 60 days from when you bought it to start a return.
2. Contact Us: Go to our Support Page and tell us why you want to return the item. We really appreciate your feedback.
3. Return Label: We’ll send you a label by email. Make sure the item is just like when you got it (unworn and with tags) and pack it up well.
4. Send It Back: Ship it within 7 days after you tell us you want to return it.
Remember:
Your item should be in new condition, unworn, and with all tags.
Pack items carefully so they don’t get damaged on the way back.
Refunds:
Once we get the item and check it, we’ll refund your money the same way you paid.
It takes about 5-7 days for us to process returns. After we process your refund, your bank might take an extra 2-3 days to show the refund in your account.
Exceptions:
Some items on sale can’t be returned. We’ll say so on the product page if that’s the case.
Exchanges:
For a different size or item, please return the original and then order the new one you want. This makes everything faster.
More Info:
We cover the return shipping cost if it’s within 60 days.
If you have questions or need help with your return, just reach out to our customer service team.
We’re here to make sure you’re happy with your purchase!
How fast can I expect my order to ship?
We understand the importance of timely delivery, especially for new mothers.
Raising Mama offers same-day shipping for orders placed before 12pm PST/3pm EST (Monday-Friday), ensuring that your products are dispatched quickly and efficiently.
Our prompt shipping service is designed to provide you with the items you need, right when you need them.
Can I trust the quality of Raising Mama's products?
Absolutely. At Raising Mama, we are committed to delivering the highest quality products to our customers.
We back each product with a worry-free 1-year warranty, ensuring that you receive durable and reliable items that meet your needs and expectations. Our focus on quality is a testament to our dedication to providing the best for mothers and their families.
What sets Raising Mama apart from other bamboo baby brands?
Raising Mama bamboo baby pajamas are crafted with an unwavering attention to detail, combining the best features of name brands with significant enhancements in quality and durability. Our commitment to excellence is reflected in every aspect:
Enhanced Design for Convenience: We've incorporated wider openings for hassle-free changing, ensuring that dressing your baby is as smooth and effortless as possible.
Unique Easy-Grip Zipper Pull: Our pajamas come with an easy-grip zipper pull that doubles as a good luck charm, adding a touch of whimsy and functionality to your baby's wardrobe.
Superior Fabric Quality: The fabric of our pajamas is 10% thicker and more durable than standard offerings, designed to withstand the rigors of daily use while remaining supremely soft on your baby's skin.
No-Fade Color Technology: We use advanced no-fade color technology to ensure that the vibrant and uplifting prints remain as bright and cheerful as the day you bought them, wash after wash.
Artist-Designed Prints: Each pair of pajamas features unique, artist-designed prints that are as inspiring as they are beautiful, celebrating the artistry and creativity that resonate with the spirit of motherhood.
What does Raising Mama do to support mothers?
At Raising Mama, we understand that motherhood is a profound journey that comes with its unique challenges and triumphs. Our mission extends beyond offering eco-friendly and high-quality bamboo baby pajamas; we strive to uplift, empower, and support mothers at every stage of their motherhood journey. Here's how we are committed to "raising" mamas:
Community Building: We foster a nurturing and supportive community where mothers can share experiences, challenges, and successes. By connecting mothers through our platforms, we aim to create a sense of belonging and understanding, reinforcing that they are not alone in their journey.
Postpartum Support: Recognizing the critical and often challenging postpartum period, we donate 1% of profits to Postpartum Support International. This contribution aids in providing essential resources, support networks, and counseling to mothers navigating postpartum challenges, ensuring they receive the care and attention they deserve.
Empowering through Information: Our blog and social media channels serve as valuable resources for mothers seeking advice, inspiration, or simply a moment of connection. From tips on navigating motherhood to stories that celebrate the journey, we provide content that educates, inspires, and empowers.
Quality and Practicality in Products: Our products are thoughtfully designed with mothers in mind. From hassle-free changing features and durable materials to uplifting prints, every detail is intended to make mothers' lives easier and bring joy to their daily routines. We blend functionality with style to ensure mothers feel supported, confident, and valued.
Advocacy and Awareness: Raising Mama actively advocates for greater understanding and support for mothers in society. By highlighting the realities of motherhood, we contribute to broader conversations about maternal health, well-being, and the importance of community support.
In essence, Raising Mama is dedicated to "raising" mamas by offering a blend of practical support through our products, emotional and informational support through our community, and advocating for a world that acknowledges and celebrates the strength, resilience, and beauty of motherhood.
Why is bamboo used in baby clothing?
Bamboo is a highly sustainable and versatile plant, known for its fast growth rate and ability to thrive without the need for pesticides or much water. It's often celebrated for its eco-friendly credentials, as it can be harvested in a way that does not harm the environment. Beyond its environmental benefits, bamboo has remarkable properties that make it an ideal material for clothing, especially for sensitive skin like that of babies.
When transformed into fabric, bamboo offers a range of advantages:
Softness: Bamboo fabric is exceptionally soft to the touch, providing a gentle, comforting feel against the skin, which is perfect for the delicate nature of your baby’s skin.
Breathability: It has natural breathability due to its fiber structure, helping to keep your baby comfortable by regulating their temperature and reducing the likelihood of overheating.
Moisture-wicking: Bamboo naturally wicks moisture away from the skin, keeping your baby dry and comfortable, which is particularly beneficial in preventing irritation and ensuring a good night's sleep.
Hypoallergenic: The natural properties of bamboo fabric include being hypoallergenic, making it suitable for sensitive skin and reducing the risk of allergies and irritation.
Durability: Despite its softness, bamboo fabric is very durable and maintains its shape, strength, and softness even after numerous washes, ensuring your baby’s pajamas last longer.
These remarkable qualities of bamboo make it an excellent choice for baby clothing, aligning with Raising Mama's commitment to providing high-quality, eco-friendly, and baby-friendly products. Our bamboo baby pajamas leverage these benefits to offer unparalleled comfort, durability, and support for both mother and child.
Do you ship internationally?
Yes! We offer competitive rates worldwide. Shipping rates are calculated at checkout.
































































































































































































