Return Policy
At Raising Mama, we strive to ensure that every product meets your expectations. We understand that sometimes a return may be necessary, and we aim to make this process as smooth and hassle-free as possible.
Below is our return policy designed with your convenience in mind:
Return Time Frame:
- You have 60 days from the order date to initiate a return.
- Returns must be shipped within 7 days of the return being initiated.
Initiating a Return:
- Contact Customer Service: Please us our Support Page to contact us. Include the reason for your return. Your feedback is important to us and helps in improving our products and services.
- Return Label: Upon processing your return request, we will email you a return label. Please ensure that the item(s) are packed securely in their original packaging to prevent any damage during transit.
Conditions for Returns:
- Items must be returned in their original condition, unworn and with all tags attached.
- Please ensure that the items are securely packaged to avoid damage during shipping.
- For warranty requests, please visit our Warranty Information.
Refunds:
- Once we receive and inspect the returned item(s), your refund will be processed and credited to the original method of payment. Please allow a few days for the refund to reflect in your account.
- Returns can take 5-7 days to be processed after the returned item is received.
- For credit card refunds, banks require 2-3 business days after we’ve sent the refund on our end for the funds to transfer back into your account.
- Please note that weekends and holidays are not included in the return processing time.
Exceptions:
- The following items cannot be returned or exchanged:
- Products purchased during specific clearance sales and promotions. Product descriptions will be updated to reflect that there are zero returns accepted on these products.
Exchanges:
- If you wish to exchange an item, we request that you process a return for the original item and place a new order for the item you desire. This ensures a faster turnaround time and that you receive your new item promptly.
Additional Information:
- Return shipping costs are covered by Raising Mama for orders within 30 days, as we aim to provide a stress-free shopping experience.
- If you have any questions or need assistance with your return, our customer service team is here to help.
We appreciate your support and understanding. At Raising Mama, we are committed to providing products that enhance the end user's experience of parenthood. Your satisfaction is our top priority.
Frequently Asked Questions
Do you accept returns?
Yes, we do! Here’s how you can return an item in simple steps:
1. Time Frame: You have 60 days from when you bought it to start a return.
2. Contact Us: Go to our Support Page and tell us why you want to return the item. We really appreciate your feedback.
3. Return Label: We’ll send you a label by email. Make sure the item is just like when you got it (unworn and with tags) and pack it up well.
4. Send It Back: Ship it within 7 days after you tell us you want to return it.
Remember:
Your item should be in new condition, unworn, and with all tags.
Pack items carefully so they don’t get damaged on the way back.
Refunds:
Once we get the item and check it, we’ll refund your money the same way you paid.
It takes about 5-7 days for us to process returns. After we process your refund, your bank might take an extra 2-3 days to show the refund in your account.
Exceptions:
Some items on sale can’t be returned. We’ll say so on the product page if that’s the case.
Exchanges:
For a different size or item, please return the original and then order the new one you want. This makes everything faster.
More Info:
We cover the return shipping cost if it’s within 60 days.
If you have questions or need help with your return, just reach out to our customer service team.
We’re here to make sure you’re happy with your purchase!
How fast can I expect my order to ship?
We understand the importance of timely delivery, especially for new mothers.
Raising Mama offers same-day shipping for orders placed before 12pm PST/3pm EST (Monday-Friday), ensuring that your products are dispatched quickly and efficiently.
Our prompt shipping service is designed to provide you with the items you need, right when you need them.
Can I trust the quality of Raising Mama's products?
Absolutely. At Raising Mama, we are committed to delivering the highest quality products to our customers.
We back each product with a worry-free 1-year warranty, ensuring that you receive durable and reliable items that meet your needs and expectations. Our focus on quality is a testament to our dedication to providing the best for mothers and their families.
What sets Raising Mama apart from other bamboo baby brands?
Raising Mama bamboo baby pajamas are crafted with an unwavering attention to detail, combining the best features of name brands with significant enhancements in quality and durability. Our commitment to excellence is reflected in every aspect:
Enhanced Design for Convenience: We've incorporated wider openings for hassle-free changing, ensuring that dressing your baby is as smooth and effortless as possible.
Unique Easy-Grip Zipper Pull: Our pajamas come with an easy-grip zipper pull that doubles as a good luck charm, adding a touch of whimsy and functionality to your baby's wardrobe.
Superior Fabric Quality: The fabric of our pajamas is 10% thicker and more durable than standard offerings, designed to withstand the rigors of daily use while remaining supremely soft on your baby's skin.
No-Fade Color Technology: We use advanced no-fade color technology to ensure that the vibrant and uplifting prints remain as bright and cheerful as the day you bought them, wash after wash.
Artist-Designed Prints: Each pair of pajamas features unique, artist-designed prints that are as inspiring as they are beautiful, celebrating the artistry and creativity that resonate with the spirit of motherhood.
What does Raising Mama do to support mothers?
At Raising Mama, we understand that motherhood is a profound journey that comes with its unique challenges and triumphs. Our mission extends beyond offering eco-friendly and high-quality bamboo baby pajamas; we strive to uplift, empower, and support mothers at every stage of their motherhood journey. Here's how we are committed to "raising" mamas:
Community Building: We foster a nurturing and supportive community where mothers can share experiences, challenges, and successes. By connecting mothers through our platforms, we aim to create a sense of belonging and understanding, reinforcing that they are not alone in their journey.
Postpartum Support: Recognizing the critical and often challenging postpartum period, we donate 1% of profits to Postpartum Support International. This contribution aids in providing essential resources, support networks, and counseling to mothers navigating postpartum challenges, ensuring they receive the care and attention they deserve.
Empowering through Information: Our blog and social media channels serve as valuable resources for mothers seeking advice, inspiration, or simply a moment of connection. From tips on navigating motherhood to stories that celebrate the journey, we provide content that educates, inspires, and empowers.
Quality and Practicality in Products: Our products are thoughtfully designed with mothers in mind. From hassle-free changing features and durable materials to uplifting prints, every detail is intended to make mothers' lives easier and bring joy to their daily routines. We blend functionality with style to ensure mothers feel supported, confident, and valued.
Advocacy and Awareness: Raising Mama actively advocates for greater understanding and support for mothers in society. By highlighting the realities of motherhood, we contribute to broader conversations about maternal health, well-being, and the importance of community support.
In essence, Raising Mama is dedicated to "raising" mamas by offering a blend of practical support through our products, emotional and informational support through our community, and advocating for a world that acknowledges and celebrates the strength, resilience, and beauty of motherhood.
Why is bamboo used in baby clothing?
Bamboo is a highly sustainable and versatile plant, known for its fast growth rate and ability to thrive without the need for pesticides or much water. It's often celebrated for its eco-friendly credentials, as it can be harvested in a way that does not harm the environment. Beyond its environmental benefits, bamboo has remarkable properties that make it an ideal material for clothing, especially for sensitive skin like that of babies.
When transformed into fabric, bamboo offers a range of advantages:
Softness: Bamboo fabric is exceptionally soft to the touch, providing a gentle, comforting feel against the skin, which is perfect for the delicate nature of your baby’s skin.
Breathability: It has natural breathability due to its fiber structure, helping to keep your baby comfortable by regulating their temperature and reducing the likelihood of overheating.
Moisture-wicking: Bamboo naturally wicks moisture away from the skin, keeping your baby dry and comfortable, which is particularly beneficial in preventing irritation and ensuring a good night's sleep.
Hypoallergenic: The natural properties of bamboo fabric include being hypoallergenic, making it suitable for sensitive skin and reducing the risk of allergies and irritation.
Durability: Despite its softness, bamboo fabric is very durable and maintains its shape, strength, and softness even after numerous washes, ensuring your baby’s pajamas last longer.
These remarkable qualities of bamboo make it an excellent choice for baby clothing, aligning with Raising Mama's commitment to providing high-quality, eco-friendly, and baby-friendly products. Our bamboo baby pajamas leverage these benefits to offer unparalleled comfort, durability, and support for both mother and child.
Do you ship internationally?
Yes! We offer competitive rates worldwide. Shipping rates are calculated at checkout.
