At Raising Mama, we strive to ensure that every product meets your expectations. We understand that sometimes a return may be necessary, and we aim to make this process as smooth and hassle-free as possible.
Below is our return policy designed with your convenience in mind:
Return Time Frame:
- You have 30 days from the order date to initiate a return.
- Returns must be shipped within 7 days of the return being initiated.
Initiating a Return:
- Contact Customer Service: Please us our Support Page to contact us. Include the reason for your return. Your feedback is important to us and helps in improving our products and services.
- Return Label: Upon processing your return request, we will email you a return label. Please ensure that the item(s) are packed securely in their original packaging to prevent any damage during transit.
Conditions for Returns:
- Items must be returned in their original condition, unworn and with all tags attached.
- Please ensure that the items are securely packaged to avoid damage during shipping.
- For warranty requests, please visit our Warranty Information.
- Once we receive and inspect the returned item(s), your refund will be processed and credited to the original method of payment. Please allow a few days for the refund to reflect in your account.
- Returns can take 5-7 days to be processed after the returned item is received.
- For credit card refunds, banks require 2-3 business days after we’ve sent the refund on our end for the funds to transfer back into your account.
- Please note that weekends and holidays are not included in the return processing time.
- The following items cannot be returned or exchanged:
- Products purchased during specific clearance sales and promotions. Product descriptions will be updated to reflect that there are zero returns accepted on these products.
- If you wish to exchange an item, we request that you process a return for the original item and place a new order for the item you desire. This ensures a faster turnaround time and that you receive your new item promptly.
- Return shipping costs are covered by Raising Mama for orders within 30 days, as we aim to provide a stress-free shopping experience.
- If you have any questions or need assistance with your return, our customer service team is here to help.
We appreciate your support and understanding. At Raising Mama, we are committed to providing products that enhance the end user's experience of parenthood. Your satisfaction is our top priority.